UNFOLD · OFFICIAL LEGAL INFORMATION
Refund Policy
Last updated: July 27, 2026
This document applies to Unfold, the private breakup recovery service available at https://pointweb.online/.
One-time coin packs
Coin packs are one-time digital purchases. No recurring subscription is created.
Requesting a refund
To request a review, email support@pointweb.online within 7 days of purchase and include the account email and payment date. Requests may be approved for duplicate charges, technical billing errors, or purchases where most paid coins remain unused, subject to applicable law.
Used coins
The value of messages already delivered may be deducted from the refundable amount where permitted by applicable law. This policy does not limit mandatory consumer rights.
Failed delivery
If a technical failure prevents a coach response, the message cost is automatically returned to the user’s coin balance.
Processing
Approved refunds are returned to the original payment method. Bank processing times may vary.
Contact
Refund questions can be sent to support@pointweb.online.